With Onport, you can set up automated back-ordering of your in-house inventory. What this means is that whenever there is an order for an item with negative inventory, Onport will automatically create a replenishment order for it. This article explains how this can be automated for an item, and how you can test it out yourself.
Automating back-ordering in Onport
To set up automated back-ordering, you will need to enable two settings in your Onport account:
- Go to Setup > In-house Shipping and enable "Automatically back order items when out of stock":
- Next, you will need to enable the SKU you want to make back-orderable. For this, go into Inventory and click on the name of the product. Under the Shipping tab > Automatically Backorder, you can select Backorder. If needed, you can select Vendor Default, if you want all SKUs of that vendor to be back-orderable:
Setting up a test sale
When setting up automated backorders, you may want to run a test sale yourself. To do this, find a SKU number of an item that you have set to backorder, and that has negative inventory. Then go ahead and create a test sale.
- Go to Sales > New sale (top right corner). It will ask for a customer and channel, you can just pick them at random as they don’t matter at this point.
- Paste the SKU number in the search bar and click finalize. It should then show that a fulfillment has been raised.
- If you now go to Inventory > Replenishments, you should be able to see the order raised there, with a tag that it’s been automatically back-ordered.
- If more of the items are ordered, the replenishment order automatically updates until the order has been finalized and closed.
- From there it acts as a regular replenishment order (read here for more on how replenishment orders should be managed).
- Once you have finalized a replenishment order, it closes down. If more of the items are ordered after the replenishment order has been closed, Onport will create a new replenishment order.