In the article, we make an overview of the Vendor Portal and its capabilities.
While Onport works with numerous e-commerce platforms and allows orders to be sent out directly to them, it also offers a white-labeled dropship portal for those vendors that do not use a site that Onport connects to.
When setting up your vendor portals, your vendors will receive an email invitation to access the portal. This article will show you how they can then view orders coming in, track them, upload feeds, and navigate their settings.
The primary use of the dropship portal is for the vendors to view and keep track of orders coming in. Vendors connected to e-commerce platforms that we do not offer full order automation (e.g. SquareSpace), need to use the portal to manage their orders. A list of all orders can be found under the Orders tab, as shown below.
This list shows all orders in chronological order, starting from the latest order. The vendors are able to select orders from the list, and view their labels and tracking details by clicking on the respective buttons on the left side. They are also able to filter the list by the status of shipment, cancelations and returns.
Orders that have already been shipped showcase the tracking number in green. This way it is easy to understand how many orders are yet to be shipped while going through the list.
If needed, the vendor can view more details by clicking on the order from the Orders list. There, they will be able to see the shipment details including the address, as well as a summary of the order.
If you have decided to provide shipping labels to your vendors, then it is from the order summary where the vendor can print out labels. They just need to click Print shipping label.
After an order is complete, the vendor can view the labels and packing slips from the Shipping tab of the order.
Similarly, they can track the package by clicking on the three dots, also under Shipping.
In case you have turned on automated payments to your vendors, they can view their payment settings under the Payments tab. This is where they will set up their payment details, view pending payments, and track invoices and transfers.
Uploading inventory feeds
Typically, it is recommended that you set up inventory feeds for your vendors. However, if you want your vendors to upload their own inventory feeds, you can enable this under Setup > Dropship Portal:
When doing that, an Inventory Feed tab will appear in their portal. This is where the vendors can upload their feeds, which will sync with your Onport account. The vendors just need to select the platform from which the inventory will be synced, or CSV/Google Drive in the case that we do not sync with the platform.
Additional set up
Finally, under the Setup tab, the vendor is able to create custom fields, set contact details, and adjust their returns and order setup settings.
For more on the vendor's perspective on dropshipping, check out this article.